UX/ UI Designer, Model Designer
6 Weeks
Solo UX Project
Inspiration
Every year, a large amount of medicine is wasted due to lack of standards. Reports of poisonings caused by expired medicine occur even in remote areas of China. Solving how to prevent these circumstances is critical.
Creative Point
App & Smart Machine
Address the issue of wasted medicine starting from the source. Integrate various intelligent devices together.
👇 How I got the final solution?
Research
Secondary Research
Most developed countries have implemented systems for recycling unused and expired medicines. These systems are subject to various rules, such as Hazardous Waste Regulations.
In contrast, there is no specific law regarding this issue, except for The National Hazardous Wastes List.
Both developed countries and China require users to send medicines to recycling centers or drugstores themselves, which can be inconvenient.
Apothecaries play a crucial role in the medicine collection program and have additional responsibilities.
Questionnaire & Interview
We received a total of 171 questionnaires. Then, we selected 15 typical users from all the interviewees.
Body Condition
Most of the interviewees are in good body conditions.
Medicines Left
People often purchase more medicine than they actually require.
How to Dispose
Users often don't know how to properly discard their medicines, and even when they do, they may not have a convenient place to dispose of them.
Join the Program
Many people are unaware of the Medicine Collection program, and they may not know where to send their unused medications.
Facts the Users Care
Users do care about the authority's approach to recycle harmful medicines.
How to Store
They do not have professional methods for storing their medicines.
Sort Cards
What kinds of medicines are easy to be wasted?
What kinds of medicines are usually stored?
Role Play
Problem Tree
User Experience Journey Map
Ideate
Broadcast
Pain point 1: Users volunteer to return used products. Solution: Increase efficiency by allowing users to return multiple medicines at once.
Diagnose
Pain point 2: Easy and intelligent diagnosis. Solution: Utilize AI technology to diagnose and compare with the patient's medical history. After diagnosis, provide a verification code for the patient.
Buy
Pain point 3: Easy selling in nearby area, which makes it difficult to control the amount of sold medicines.
Solution: Implement smart medical vending machines that sell medicines by subpackage, allowing for better control over the quantity sold.
Take
Pain point 4: Reminding users to take their medicine on time. Solution: A reminder from the smart water bottle.
Recycle
Pain point 5: Users can easily volunteer to return their water bottles.
Solution: Users can only receive tomorrow's medicine if they return today's water bottle.
Store
Pain point 6 - Remind about expiration dates. Solution - Add a label that changes color on the package. When the medicine is expired, the label will turn a completely different color. Alternatively, use a smart medical box to remind the user.
Pain point 7: Teach users professional storing methods.
Solution: Use a smart medical box. It can distinguish between different kinds of medicines and suggest to the user the correct way to store them.
Exchange
Pain point 8-Check the quality of left medicines.
Pain point 9-Get in touch with those who need medicines.
Pain point 10-How to send the medicines to others?
Discard
Pain point 11: Finding a place to recycle unwanted or expired medicines. Solution: Users can send them back to a smart medical vending machine.
Pain point 12: How to handle the collected medicines? Solution: The machines separate the packaging and medicines, then grind them.
Pain point 13: Providing feedback to users.
Customer Journey
Technology Support
App Part
Diagnosis: AI diagnosis technology.
Technology Support
Water Bottle Part
Subpackage: using the polypropylene to make water bottle.
Technology Support
Smart Medicine Vending Machine Part
Smart machine: imitating the vending machine, making a smart medical vending machine, which can link to user’s information on cloud.
Prototype & Workflow
Water Bottle
Smart Medicine Vending Machine
Workflow
WireFrame
Final Present
App UI
Water Bottle
Smart Machine
The smart medical vending machine has two windows: one for extracting bottles, and the other for returning them. The screen helps users confirm whether they want to retrieve or return the bottle, and it also provides feedback during the dispensing process.
